STAFF can "EDIT" a ticket but not access "ADMIN AREA" for configuration

CobbCarl

I would like for my STAFF to be able to "EDIT" a ticket, but I don't want them to be able to access the "ADMIN AREA" for site configuration. If I set all my STAFF as 'Admin' they can edit a ticket, but they can also access the Admin area. Does anyone know where in the code this portion is so I can open that ability up to them?

CobbCarl

Resolved

I made each staff member a Manager inside their department. However, They can now see all tickets in every department??? How can I change that?

CobbCarl

Delete this post

I feel stupid.....I've fixed this issue as well after going back to review how the "GROUPS" are setup inside the "STAFF" section. I hadn't configured those yet...but have it all sorted out now!