Ticket Source - Addition - osTicket Forum

Ticket Source - Addition

JayDee

Hey all,

I am trying to add the source "Counter" to the internal "New Ticket" feature but not having much luck. I was just wondering if someone would possible be able to steer me in the right direction.

I have added the "Counter" to the drop down menu in: /include/staff/newticket.inc.php

with the following code:

<option value="counter" <?=($info=='counter')?'selected':''?>>Counter</option>

and also added the "Counter" to the ticket table Type in the sql.

All this does is tells me that the field is an * Invalid source

I am relatively new to this kind of programming, never done any site scripting before so learning as i go. Any help would be much appreciated.

Just had a quick look through the class.validator.php file but didn't really tell me too much. not really sure what i am looking for though.

Cheers

Jay

JayDee

Even a suggestion at what other files i could look at would be great :)

JayDee

Solution

Okay so below i have documented what i had to change to get this to work for me. Open to critasism

First as descriped above i added the Line of code into the newticket.inc.php so the table row source now looks like this

<tr>

<td align="left"><b>Ticket Source:</b></td>

<td>

<select name="source">

<option value="" selected >Select Source</option>

<option value="phone" <?=($info=='phone')?'selected':''?>>Phone</option>

<option value="email" <?=($info=='email')?'selected':''?>>Email</option>

<option value="counter" <?=($info=='counter')?'selected':''?>>Counter</option>

<option value="phone" <?=($info=='other')?'selected':''?>>Other</option>

</select>

 <font class="error"><b>*</b> <?=$errors?></font>

</td>

</tr>

Then I added "Counter" to the ticket_table under source so the Type is now enum("Web", "Phone", "Email", "Counter")

And finally the bit i was having trouble with. validating the new source. under scp/tickets.php there is the following statment:

if($_POST && !in_array($_POST,array('email','phone','other')))

$errors='Invalid source';

and all i did was change it to the following:

if($_POST && !in_array($_POST,array('email','phone','counter','other')))

$errors='Invalid source';

All pretty basic stuff but as i said i'm new to this, hope this helps anyone else needing to do the same kinda thing.

arrjones85

Would you mind explaining more about how you changed this?

Specifically, I do not understand what you mean by this:

Then I added "Counter" to the ticket_table under source so the Type is now

enum("Web", "Phone", "Email", "Counter")

Where you I find this area of code?

Thanks!

sportykev

Sorry to bring this from the dead, but I'm curious as to how to fix this as well.

ozkr

JayDee solved this

in the part enum("Web", "Phone", "Email", "Counter")

you have to modify your MySql DB to match what jaydee post almost 3 years ago.