Fetching Emails from POP Account

ByteRot

I have an issue where OSTicket is not retrieving the POP emails. The problem seems to be with the password. If I look at the password through the webpage source, it is correct. So it is decrypting the password correctly to display on the website.

The issue comes in with class.mailfetch and when I echo the password, it is the same encrypted password from the database. Misc: does not seem to be decrypting it. If I hard code my password in the MailFetcher call, the email is retrieved and everything works for that account. If I put it back, it does not retrieve as it is not decrypting it.

Any ideas? Is there something wrong with the SECRET_SALT maybe? I am confused as the email web page can decrypt it and display in the site but the cron job can't.

nwthilina

I have an issue where OSTicket is not retrieving the POP emails. The problem seems to be with the password. If I look at the password through the webpage source, it is correct. So it is decrypting the password correctly to display on the website.
The issue comes in with class.mailfetch and when I echo the password, it is the same encrypted password from the database. Misc: does not seem to be decrypting it. If I hard code my password in the MailFetcher call, the email is retrieved and everything works for that account. If I put it back, it does not retrieve as it is not decrypting it.
Any ideas? Is there something wrong with the SECRET_SALT maybe? I am confused as the email web page can decrypt it and display in the site but the cron job can't.

why don't you change the password and see? First change it to simple password and check it, because it's fetching mail well but replying mail not going

ByteRot

Mail was going out just not coming in through the cron job.

For some reason even though mcrypt was installed, it was not registered in PHP. I have no idea, since it was not registered, why it worked in the website and not in mail fetch class.

All is good now.

nwthilina

Mail was going out just not coming in through the cron job.
For some reason even though mcrypt was installed, it was not registered in PHP. I have no idea, since it was not registered, why it worked in the website and not in mail fetch class.
All is good now.

Hi,

this is very easier if you can use wamp server, i have completely installed osticket with wamp server and it's fetching mail well , but still i couldn't find the correct way to configure sending mail (smtp).

if you use wamp server these are the correct way to installed it

1 first installed the wamp server

2 download the osticket , extract it to www folder which is in the wamp installation

3 go to the wamp control panel and and run the all the servicess

4 to activate short open tag (php -- > php setting -- > tick short open tag

5 to activate php_imap ( php --- > php extention -- > php_imap

6 then run the application

7 go to setting --- > email and set up new email

ByteRot

The server I have is a LAMP server. It is running Linux instead of Windows.

What SMTP settings are you using and SMTP server you connecting to? If you are connecting to the local Windows SMTP server what server is that setup to forward to? Does the local SMTP server send mail ok?

nwthilina

The server I have is a LAMP server. It is running Linux instead of Windows.
What SMTP settings are you using and SMTP server you connecting to? If you are connecting to the local Windows SMTP server what server is that setup to forward to? Does the local SMTP server send mail ok?

ohh is that linux ? i am not familiar with Linux, yes my server is with ISP, not in local server, but i have try it for Gmail also. Still couldn't make it ?

do i want to change smtp.php file setting in the pear/mail forlder.

any ideas ?

ByteRot

For Gmail all you need to do is make sure you use a gmail account and the right password for the Login Information then set the server account information to

Host: pop.gmail.com

Port: 995

Protocol: POP

Encryption: SSL

SMTP Settings

SMTP Host: smtp.gmail.com

Host: 587

Auth Req: Yes

There shouldn't be any changes to the PHP other than having the IMAP module installed.

You can do a

<?php phpinfo();?>

in a php file through your web server. It will tell you if it is installed.