Show "Assigned Staff" in Tickets Dashboard

jwlinux

When user first logs in and navigates to the "Staff Panel" and the Tickets dashboard, in the various ticket views (Open, Answered, Closed) there's a column to view the original Ticket author/requester (the "From") but you can't see who it's currently assigned to.

Is there any way to make it show the current "Assigned Staff" member in another column?

Thanks,

TommyK

great request

Is there any way to make it show the current "Assigned Staff" member in another column?

I'd be very interested in knowing if this is possible as well.

sternen

If you look through the MODS section there is a mod that will do this, as well as letting you quickly assign to a staff member directly from the ticket list.

I will take a look through the mods in a bit and see if I can find it for you.

sternen

I found a couple mods that appear to do what you need.

This is the mod that will show who is currently assigned, if any, and allow you to assign directly from the ticket list.

http://www.osticket.com/forums/showthread.php?t=2719&highlight=assign(http://www.osticket.com/forums/showthread.php?t=2719&highlight=assign)

This mod is a much simpler mod to do, and will just add a column to show who is assigned.

http://www.osticket.com/forums/showthread.php?t=1068&highlight=assign(http://www.osticket.com/forums/showthread.php?t=1068&highlight=assign)

TommyK

thanks!

I'm brand new to osTicket and didn't even realize there was such a section on the forums.

Thanks for performing a search and getting me started. I'm glad there is a great community around this project!