About Email Routing

jcho917

Hi all,

I know that osticket uses department and help topics to redirect emails to different departments. Is it possible to integrate a code by searching the header or topic of the email and then sent the ticket to the respective department?

I'm new to osticket, so i hope someone would able to point me to the right direction.

Thanks alot.

scottro

I don't think this is currently possible, however, I'm going to take a shot at tackling the code for this. If I'm successful I'll post it to the forum.

scottro

Just wanted to keep everyone updated on this. I'm making some good progress and I've got this working while hard coded. I consider this more of proof of concept than practical implication. I'll be working on getting these values stored in the database somewhere next then on referencing those values from the code and finally on an admin page to manage it all from. Hopefully I'll have something within a week but I think I should have some prototype code up by August 1 at the latest.

Cheers.

scottro

Further progress made, I've got this working while referencing a database table. Just working on the GUI page for add/editing rules now.

scottro

This has been completed and I'll be adding a new topic on the MOD momentarily.

boeroboy

New thread?

Hi I'm curious about what you came up with. Is the new thread created yet?

I'd be more than willing to test for you.

Thx,

John

scottro

Yep, the mod is complete at the following:

http://osticket.com/forums/showthread.php?t=4311(http://osticket.com/forums/showthread.php?t=4311)