replying to a ticket message

raz

Hello,

I read some post about piping but i'm not sure this is what i'm looking for.

I want a customer to be able to respond to a mail generated by the system.

I would like, in the future, the opportunity to generate a new ticket through mail, but this is less important now.

Is the solution the same for both, or is the replying part is simpler?

Thanks,

Raz.

FEC

piping

piping sends all replies to your EMAIL address to the OSTICKET system. So you really want a email that is not your standard email, because NON-OSTICKET emails get piped also....

that is my understanding, but I could be wrong... i turned it on,,.. and all my other emails got piped into my ostickets.

nwthilina

piping sends all replies to your EMAIL address to the OSTICKET system. So you really want a email that is not your standard email, because NON-OSTICKET emails get piped also....
that is my understanding, but I could be wrong... i turned it on,,.. and all my other emails got piped into my ostickets.

Can you elaborate what u said, you mean that we do not want use our domain email to send the response email