How to open a ticket via email!

mystock

I have installed osticket and still in testing mode.

After lot of efforts and testing, I failed to create an option of the user to "Open a ticket via email".

Something is wrong in my Admin-Settings.

Please help me to have correct settings so that the user can send just an email to designated email id and the ticket will be opened-and rest of the things will work normally.

Best Regards

Avinash

scottro

Do you have an email account setup to be pop/imap checked in your Admin Panel > Email ?