Not e-mailing the client upon creation

mathiask

Dear community,

I have a minor issue where the installation does not e-mail the client upon the creation of a new ticket.

Anyone have any experience whatsoever with this and how I can fix this?

If I respond they do get an e-mail, so I don't really know what's the problem.

Kelli

Do you have the new ticket autoresponse enabled in admin panel > settings?

gnwfcu

I as well have this issue. I am using a wamp server. I have the sendmail hack in place and phpmail. It is sending the email to the support staff member. An email will send when i post a note to the case but it just wont send when they first make the case them selfs.

I do have the autoresponse enables in the admin panel > settings.

gnwfcu

I figured it out (at least for my problem).

If you go into admin panel > help topics and if you look at the section where it says "autoresp.". If this says no and this is the topic you are posting on, it will not send an auto response.

Hope this helps. It stumped me for a couple of days....

jsclement

Same email problem

I have a similar problem. My osTicket system is configured and working since 6 months. But I don't know why, since one week (last friday afternoon) the system is not sending any email alert.

Noting was changed in the osTicket configuration.

All notification is still on.

Do you know if there are any way to test the mail process in osTicket ?

nwthilina

Same email problem

I have a similar problem. My osTicket system is configured and working since 6 months. But I don't know why, since one week (last friday afternoon) the system is not sending any email alert.
Noting was changed in the osTicket configuration.
All notification is still on.
Do you know if there are any way to test the mail process in osTicket ?

Same problem i also faced, still it's geting system administrator alert only do you all have any solution for this

nwthilina

I as well have this issue. I am using a wamp server. I have the sendmail hack in place and phpmail. It is sending the email to the support staff member. An email will send when i post a note to the case but it just wont send when they first make the case them selfs.
I do have the autoresponse enables in the admin panel > settings.

Same problem i also faced, i thought my configuration problem, but i reinstall 6

or seven times, but it work less, do you all have any solution?,

mathiask

This worked very good. Thank you .

To enable auto replies:

Make sure that your settings are correct (general settings)

If done ->

Go to:

Admin panel -> help topics -> you see "no" or "yes" at autorps for a departement. Click the department to change this setting.

nwthilina

This worked very good. Thank you .
To enable auto replies:
Make sure that your settings are correct (general settings)
If done ->
Go to:
Admin panel -> help topics -> you see "no" or "yes" at autorps for a departement. Click the department to change this setting.

Evrything done, Still same results, Not replying any mails