archive old tickets

Is there a method of archiving the old tickets so that the are no longer visible on the screens but we still have them in the database?

________

(cheap easy vape vaporizer)

I think you can try to change the query in include/staff/tickets.inc.php

Search for closed tickets query and try something like date comparison on the "closed" field in the ost_ticket table.

I see a table ticket_old in the database. I wonder what's that for?

________

(the volcano vaporizer)

If you want to prevent closed tickets from showing when there are no open tickets, comment out in includes/staff/tickets.inc.php as such:

original:

}elseif(!$stats) { //no open or answered tickets (+-queue?) - show closed tickets.???

$status='closed';

$results_type='Closed Tickets';

}

modified:

}/*elseif(!$stats) { //no open or answered tickets (+-queue?) - show closed tickets.???

$status='closed';

$results_type='Closed Tickets';

}*/