Captcha is not visible when signed up client tries to open fresh ticket

mystock

I am new to Osticket.

I have encountered trouble while using Captcha. I have unabled the use of Captcha from admin/settings.

Captcha is working when user is opening ticket for first time.

But when user is already logged in and tires to open a fresh ticket, the error message flashes

"unable to create a ticket. Please correct errors below and try again!"

After lot of efforts we found that this error goes "off" (and system allows the client to open a fresh ticket) only when the "Captcha is turned OFF from admin/settings.

Please help me asap

Best Regards

Avinash

mystock

found solution for this problem

I found an earlier post in this forum, which help us to resolve this issue, quite helpful reply

See this

http://osticket.com/forums/showthread.php?t=3788(http://osticket.com/forums/showthread.php?t=3788)

Avinash