Default Support Ticket System Offline - No scp access

I am getting the following symptoms:

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Main Page:

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Support Ticket System Offline

Thank you for your interest in contacting us.

Our helpdesk is offline at the moment, please check back at a later time.

host/osticket_dir/scp/ :

Loads up a blank page.

(سوق الاسهم السعود)

I have enabled the error messages in main.inc.php as suggested on another thread and then when going to ./scp/ I get the error:

http://www.baiaopharma.com(http://www.baiaopharma.com)

Fatal error: Cannot redeclare class Config in C:\xampp\htdocs\osticket\support\include\class.con fig.php on line 18

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