trying to get this working
Hi,
I'm trying to get this working with PHP however I need some examples if you don't mind.
Basically I want to submit a ticket on my customers behalf when they use our provisioning website, we will create a ticket using their email address, the subject of the ticket will be the provisioning reference number and then the content will contain their provisioning request. What i'd like to do is post this to osTicket and for osTicket to produce me with a ticket number so when clients look in the provisioning system, they can see a list of open or closed cases, secondly this will allow us to link the the case.
I can't work out how to do this, I have uploaded the files, created an API key, but within the code it doesn't tell me if i need to create a new "staff" login that will be able to execute these instructions, nor does it say where the API key needs to go.
Any help with doing these tasks would be much appreciated.
thanks
Barry