Soap: Page 5 - osTicket Forum

Soap

cyberde

Can anybody please explain to me how to get postReply working??
It sends the emails but doesn't update the ticket, can anybody give me a working example?
Thanks

What's the code you are using now? It's easier to support if we can see your code :)

adrianrdzv

What about attachments?

Any plan to add attachment support in the mod? That would be veeery nice to have!

Thanks for a great mod!

axiscars

Totally lost with this ? Help.

I am in need of help with this, totsl beginner with soap , etc..

How can I use or impliment this, can you help me with a working sample & instructions for begginer (idiot)..

Please ..

Be very grateful

Pretty Please..

jeroentiem

ostTicket.getMessages

Hi,

I can't get the message information from ostTicket.getMessages.

Can you please give me an example how to loop thru this array response?

Thanks,

Jeroen

cyberde

Hi,
I can't get the message information from ostTicket.getMessages.
Can you please give me an example how to loop thru this array response?
Thanks,
Jeroen

Hi Jeroen,

Sorry for the late response, theres an example on my website: http://www.cyberde.nl/software-en-US/osticket-soap-mod/ostticket-getmessages(http://www.cyberde.nl/software-en-US/osticket-soap-mod/ostticket-getmessages)

You basically need a foreach to loop through the returned array and you can access data as an object. If you want to see what's in there you can do a print_r() on the object and you get a nice markup of the data.

Cheers.

babarnazmi

Line feed in message

How to use new line character in message ? As I want to add some formatting while opening new ticket with soap.

I tried \r\n, \n, etc. without any luck. What's the correct method ?

anishpv

How can i install this:? while browsing am getting EX_CONFIG..

can i have steps to deploy this:(

cyberde

How to use new line character in message ? As I want to add some formatting while opening new ticket with soap.
I tried \r\n, \n, etc. without any luck. What's the correct method ?

Those methods should be enough. Do note that in PHP the \r\n and \n need to be wrapped in double quotes instead of single quotes.

eg: "This is a multiline\r\nmessage"

will work, while 'This is a multiline\r\nmessage'

wont.

My apologies for the late reply, I am currently not at home and my laptops hd crashed the day before you asked your question... But I'm back in business now :)

cyberde

How can i install this:? while browsing am getting EX_CONFIG..
can i have steps to deploy this:(

On my website is explained how to install the MOD, http://www.cyberde.nl/software-en-US/osticket-soap-mod(http://www.cyberde.nl/software-en-US/osticket-soap-mod) under Installation.

Please let me know if if works.

mikeymikey

Regarding Departments

I have been testing for a few hours, I can't seem to be able to choose which department to open the ticket in.. it always defaults to the default department.

I even downloaded and updated my code from a contributor that added depId and I tried that but no luck there too..

Below is an example:

$args = array(

'username' => 'username',

'password' => 'password',

'ticketData' => array(

'name' => utf8_encode($_POST),

'email' => utf8_encode($_POST),

'subject' => utf8_encode($_POST),

'message' => utf8_encode($_POST),

'depId' => 5,

'pri' => 3,

'phone' => utf8_encode($_POST),

'topicId' => 2,

)

);

mikeymikey

I figured it out..

I had to edit the ost_help_topic table to change dept_id on the different topics to the correct department numbers..

Everything works now without the need for deptId..

Just thought this might help someone.

Mike

dinie

Not compatible with osTicket 1.7RC3

I was not having any success calling ostTicket.getMessages, or ostTicket.open (there may be more, these are among the few I've tried).

I realised this is due to different db table structure used in v1.7. I've managed to hack together a fix for getMessages, but ostTicket.open is a little more challenging.

If anyone has successfully adapted this mod for 1.7 please drop me a line, for now i'm rolling back to 1.6.

Great mod, very useful and saved me a lot of time. Thank you thank you

File attachment support would be even more appreciated

EnmanuelSoria

assign function

browsing the code ive noticed a Assing function which is not shown in the documentation, does it work?

rnrstar

Thank you

Just wanted to say thank you for your efforts in creating this mod.

Arenas

I updated the API to add support for all available fields when opening a ticket. The new fields supported are:
* deptId
* source
* duedate
* time
* pri (this was an existing field, but there was a bug that I fixed)
You can also now pass three additional parameters to the open method:
origin, autorespond, alertstaff
The origin parameter allows you to specify the origin of the ticket (web, email, or staff). This is needed for the next part of the update, which was to add support for creating staff tickets:
If you set origin=staff, then the open method in the API will call the create_by_staff method instead of the regular create method.
In order for this to work, you must include an additional field called "issue" in the ticketData array that you pass to the API. The issue field replaces the message field used by the regular open method, since staff tickets override the message field. However, you still have to send a blank message field, or the API will reject the submission.
You can also use the following additional fields when creating a staff ticket:
* staffId
* alertuser
* alertstaff
This update required changes to index.php and ticket.class.php. I've attached a ZIP file containing the updates and all the changes are commented with my initials: //BSK

Sorry, i can´t change my deptId, it always create a new ticket with deptId=1

$args = array(

'username' => 'xxx',

'password' => 'yyy',

'ticketData' => array(

'name' => utf8_encode('sir Test'),

'email' => $email,

'subject' => utf8_encode('testing'),

'message' => utf8_encode('this is a message'),

'topicId' => 3, //topic Website Support

'pri' => 2, // default priority

'deptId' => 3, //añadido ahora

'phone' => '012-345678'

)

);

thanks a lot for the MOD, is fantastic for me!!!!!!

cyberde

Hi all,

apparently I wasn't receiving notifications of replies anymore so my apologies for the late response.

I was not having any success calling ostTicket.getMessages, or ostTicket.open (there may be more, these are among the few I've tried).
I realised this is due to different db table structure used in v1.7. I've managed to hack together a fix for getMessages, but ostTicket.open is a little more challenging.
If anyone has successfully adapted this mod for 1.7 please drop me a line, for now i'm rolling back to 1.6.
Great mod, very useful and saved me a lot of time. Thank you thank you
File attachment support would be even more appreciated

Thank you for you reply, I will have a look at this soon and make sure it will work with the latest osTicket.

Just wanted to say thank you for your efforts in creating this mod.

Thank you very much :)

Does this work with 1.7 I just installed??
Trying to see if I can use this to integrate eBay API Messages.

Last time I checked it worked, but I have seen some repleis there are some issues, I will look into those.

Sorry, i can´t change my deptId, it always create a new ticket with deptId=1
$args = array(
'username' => 'xxx',
'password' => 'yyy',
'ticketData' => array(
'name' => utf8_encode('sir Test'),
'email' => $email,
'subject' => utf8_encode('testing'),
'message' => utf8_encode('this is a message'),
'topicId' => 3, //topic Website Support
'pri' => 2, // default priority
'deptId' => 3, //añadido ahora
'phone' => '012-345678'
)
);
thanks a lot for the MOD, is fantastic for me

Which osTicket version are you using? So whenever you create a ticket with a different deptId it always reverst to deptId = 1?

cyberde

@[deleted], I have integrated your additions and have changed some to make them work. Thank you for your input! I will update the documentation on the website and once that has been done I will upload the latest new version.

Then it's time to make the MOD fully compatible with the latest osTicket :)

New version online @ http://www.cyberde.nl/software-en-US/osticket-soap-mod(http://www.cyberde.nl/software-en-US/osticket-soap-mod)

@[deleted], can you try with this version (it includes the changes from bkonia but a little different and working now)

cyberde

I have been testing for a few hours, I can't seem to be able to choose which department to open the ticket in.. it always defaults to the default department.
I even downloaded and updated my code from a contributor that added depId and I tried that but no luck there too..
Below is an example:
$args = array(
'username' => 'username',
'password' => 'password',
'ticketData' => array(
'name' => utf8_encode($_POST),
'email' => utf8_encode($_POST),
'subject' => utf8_encode($_POST),
'message' => utf8_encode($_POST),
'depId' => 5,
'pri' => 3,
'phone' => utf8_encode($_POST),
'topicId' => 2,
)

);

Hi mikeymikey, the problem should be solved in the new version I am currently working on (also already in the one released on my website today).

I was not having any success calling ostTicket.getMessages, or ostTicket.open (there may be more, these are among the few I've tried).
I realised this is due to different db table structure used in v1.7. I've managed to hack together a fix for getMessages, but ostTicket.open is a little more challenging.
If anyone has successfully adapted this mod for 1.7 please drop me a line, for now i'm rolling back to 1.6.
Great mod, very useful and saved me a lot of time. Thank you thank you
File attachment support would be even more appreciated

I am currently looking into this one, I'm making sure the 1.7 version will also be supported in the same MOD. If you are able to test the rest of the functions and report back which ones don't work, I can immediately look into it :)

getMessages and getMessagesFromDate are now working.

The new version, WITH support for osTicket 1.7, is now available at http://www.cyberde.nl/software-en-US/osticket-soap-mod(http://www.cyberde.nl/software-en-US/osticket-soap-mod)

akobrandon

Xml

Hello im trying to get your MOD working correctly and im having trouble. When I try and open a new ticket here is the error im getting

Fatal error: Uncaught SoapFault exception: looks like we got no XML document in /home/matest/public_html/sandbox/junkcars/add.php Stack trace: #0 /home/matest/public_html/sandbox/junkcars/add.php(25): SoapClient->__call('ostTicket.open', Array) #1 {main} thrown in /home/matest/public_html/sandbox/junkcars/add.php on line 25

Here is the code im using to add

<?php

$osticket = new SoapClient('api/soap/index.php?wsdl');

// Set up the parameters

$args = array(

'username' => 'admin1',

'password' => 'xxx',

'ticketData' => array(

'name' => utf8_encode('sir Test'),

'email' => utf8_encode('some@email.com'),

'subject' => utf8_encode('testing'),

'message' => utf8_encode('this is a message'),

'topicId' => 1, //topic Website Support

'deptId' => 1, //department Sales

'staffId' => null,

'duedate' => null,

'time' => null,

'pri' => 2, // default priority

'phone' => null,

)

);

try {

// Send the request and receive the ticketID

$result = $osticket->__call('ostTicket.open',$args);

}catch (SoapFault $e) {
    throw $e;
}

?>

And when I try and run this I get a warning log in my admin panel saying

SOAP: openTicket failed

Opening a ticket from 22.33.144.145 failed

Not really sure what im doing wrong at this point. Im using osticket 1.7

Any help would be greatly appreciated!

ozkr

Does this mod works with 1.6 RC4? cause im getting errors like: Fatal error: Uncaught SoapFault exception: Internal Server Error

Stack trace: #0 : SoapClient->__doRequest('<?xml version="...', 'http://it-eserv...', 'http://it-eserv...', 1, 0) #1

SoapClient->__call('ostTicket.reope...', Array) #2 {main} thrown in

this line: if ($osticket->__call('ostTicket.reopen',$args)) {

This happend when i try to close, reopen a ticket (it works but shows this error)

almost all ostTicket.* methods throw me that error and i dont know why is it the osticket version?

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