Attachments removed from form when there is another error in filling out support form

kremerdesign

I have an issue where the support user is filling out the form, and adding attachments, but if there is another error while filling out support form (email, required field, etc.) the refreshed page showing the error removes the already attached files. The client has to reattach the files again before submitting the ticket.

All other fields stay filled out, except for the attachments.

Any suggestions?

Kelli

This isn't possible. The HTML specs don't allow you to pre-populate the contents of a file dialog box, for security purposes.

Think about it: If this were possible, there would be nothing stopping someone from hiding a file upload box with css (either making it hidden, positioning it out of view or under another element, etc.) and then uploading any file on your system whenever you filled out and submitted the form.