No Email to new Tockets

leo712

I meant tickets

Tnx ahead for helping me

Well I installed OS Ticket on Cpanel 11. (I'm not hosting this on my own server). So Everything works but when someone sends a new ticket they don't receive a email with their info and ticket number. I also don't receive an email that there is a new ticket. Please Help:)

thx

Corey

Are you positive you have 'New Ticket:' alerts enabled?

What are some server stats? MySQL version, PHP Version, etc...

leo712

My stats

I am sure i have it clicked so it sends emails. When a new ticket is created it says it will send an email.

I am running

cPanel Version 11.19.1-EDGE

Apache version 2.0.61

PHP version 5.2.5

MySQL version 5.0.45-community

Architecture i686

Operating system Linux

Shared Ip Address 66.92.188.17

Path to sendmail /usr/sbin/sendmail

Path to PERL /usr/bin/perl

Kernel version 2.6.10-1.771_FC2smp

cPanel Pro 1.0 (RC1)

Heres where my ticket system is located at

(http://wcimun.org/support)

Corey

My guess is you don't have everything needed enabled.

Does that department have Autoresponders enabled?

Admin Panel >> Departments >> >> Department Name >> Autoresponders. Select enable "New Message".

peter

I think the issue is caused by php mail settings. osTicket uses native php mail function to send outgoing emails. Please check php.ini setting or ask your host to confirm that the settings are correct.

As a side note, I don't believe the latest version of osTicket is on fantastico (Cpanel) yet. Make sure you have the latest version installed.

rjrossman

I am also having the same issue. v 1.6 RC3.

I get outgoing mail to the admin (alerts and such) but no email to the person who posted the ticket. I have checked all autoresponder settings and they are set correctly. The funny thing is it was working yesterday but stopped working today and no changes were made.

My site is not on Cpanel.

Here is the chain of events:

1. User creates new ticket on osTicket frontend

2. user receives message on screen saying a ticket was created and an email will be sent.

3. An new ticket alert mail is sent to the admin and is received.

4. User receives nothing.

5. Admin makes a reply to the ticket.

6. No mail goes anywhere.

Autoreponders are enabled

Alerts are enabled

auto cron is on

in Departments, autoresponders are enabled.

Thanks.

saaiber

Please check php.ini setting or ask your host to confirm that the settings are correct.

Peter,

I am having the same problem with an installation I did on a friend's shared server.

The hostcompany says that everything is ok in the php setup but I have my doubts about that.

So none of the outgoing mails is being sent.

Do you know which settings are important or which settings need to be set up? So I can give them more specific information to check it out.

Grtz,

Nic

rjrossman

I don't beleive it is anything on the ISP or host end. If it was, I don't believe I would receive the alert emails sent to the admin box. I get the alert emails, so I know the mail system on the host side is working. The mails I am NOT receiving are the ones to the person who submitted the ticket.

rjrossman

I have more info. The resonse to the client works, but only if I enter the same email address I use for admin alerts on the new ticket screen.

Example:

me@mydomain.com is the email address of the staff memeber for the support dept.

Try 1:

in the New Ticket screen, user enters a new ticket and uses his own email address. No response is received.

Try 2:

In the new Ticket screen, a new ticket is created using me@mydomain.com as the address. A response is received

Try 3:

In the new ticket screen, a new ticket is created using anotherbox@mydomain.com as the address. A response is received.

So, it seems that if the client creates a new ticket using an email address that is NOT in mydomain, the reponse to the client is not sent. But if the client's email address is in mydomain, everyhting works fine.

Weird.

x24_biz

I have same problem like leo712

When a client would open a new ticket, I'd have it in my system but the client are not receiving any notification e-mail(s) about their ticket (which would include their ticket ID #).

My system running

cPanel Version 11.18.1-RELEASE

Apache version 1.3.41

PHP version 4.4.8

MySQL version 4.1.22-standard

Architecture i686

Operating system Linux

Shared Ip Address

Path to sendmail /usr/sbin/sendmail

Path to PERL /usr/bin/perl

Kernel version 2.6.9-67.0.4.ELsmp

cPanel Pro 1.0 (RC1)

lazymoon

I have the same problem.

EVerything enabled from autoresponder to cron job. etc.

The admin receive the email sayin a new ticket has been submitted

but the customer never gets an email even if you reply to the customer throught the system the customer does not get an email.

buggy system still.

ike

email problems

I am having the same exact issue with very similar server settings as Leo. I am almost sure it is not an ISP side problem; reason, other scripts with mail functions are working 100% with no glitch. Therefore I believe it is a bug in osTicket. Does anyone know what modules in osTicket are responsible for handling the email? That will give us an opportunity to look at these modules and see if we can figure it out quickly.

Million thanks to all involved in this awsome project.

ike

Tiny Bug

While looking at the code i found this on line 24 of the class.mailparse.php in the include directory:

class Mail_Parse {

var $mine_message;

I think that line should be:

class Mail_Parse {

var $mime_message;

However, that does not fix the original problem of no email being sent out to posting individual.

Still looking through the modules :(

trapikman

I'm getting a similar error.

The END-USER does not receive a New Ticket confirmation.

The ADMIN receives a New Ticket created confirmation.

When ADMIN updates the Ticket, the END-USER receives an e-mail that that the ticket has been updated.

trapikman

OK, the END USER is receiving new ticket confirmation, albeit delayed. I investigated further and it seems this is an anti-mail flood setting on my host.

so, problem fixed.

Oh, I also changed the support e-mail from a gmail account to mydomain account. I'm sure if that was it, but worth a try to anyone still experiencing this error.

cheers.

majgis

One Solution

This problem occurred for my site after I foolishly deleted the main email account.

Here was the solution which got everything back on track:

The issue was caused because php was working as apache user "nobody" and the "nobody" user is not allowed to send mails from the server. So I have pasted the following entries in your .htaccess file

AddHandler application/x-httpd-php5 .php

Action application/x-httpd-php5 "/cgi-bin/php"

and have copied a php binary to your cgi-bin so that php now will work as user "".

twtv

Hello

Hello,

I am not quite trained in PHPP and does not understand BINARIES you quoted above.

1. I never saw a page where I have to specify the POP3 settings of 'nobody" then how is it sending email?

2. How to make it send an email to the customer thru a desired email address?

A help will be highly apreciated.

Thanks