Blank tickets.php

rbos3

Hi everyone,

This problem has been reported multiple times of which I tried all solutions but sadly this didn't solve the problem I am experiencing. After clicking the ticket link to see the status (Which is sent to a customer), the blank page appears. When I open up the main page (/support) en click on Ticket Status, the same blank page appears. Filling in the e-mail and ticket ID in the main page produces the same.

Is anyone having the same problem, or a solution?

Thanks!

René

tomncoffee

hi everyone,
this problem has been reported multiple times of which i tried all solutions but sadly this didn't solve the problem i am experiencing. After clicking the ticket link to see the status (which is sent to a customer), the blank page appears. When i open up the main page (/support) en click on ticket status, the same blank page appears. Filling in the e-mail and ticket id in the main page produces the same.
Is anyone having the same problem, or a solution?
Thanks!
René

yes! I need a fix for this asap

ntozier

The only time that I have seen this happen is when someone plays with the code and adds or removed custom fields. If you have not customized your installation then try re-uploading the source. If you have then I recommend that you turn on errors and/or logging and take a look at your php error.log.