Assign Staff and Permissions

Jim Nayzium

I want the Admins ONLY to be able to "assign staff" to a ticket.

I want my admin to assign the ticket to a staff member and then when a staff member is accessign that ticket -- HE/SHE wont' have permission to change the assignment to someone else.

What is the point of this anyway?

I want to hold folks accountable to the ticket that they get assigned.

A week later if that person could feasibly "change" the assignment how will I ever remember and what not?

Thanks.