Hello,
First of, I would like to thank you for this great piece of software. It was a breeze to set up and run and does most of what I'm looking for.
There is something I seem to be missing. Hopefully it is a matter of configuration. Looking to you to confirm or deny that.
Here is my scenario:
1. A user emails the system to open a new ticket.
2. The system auto-replies with the ticket number.
3. The user solicits the input of others by forwarding them the open ticket notification (with the ticket # in subject) and ccing the system email.
4. When each of those users replies all to the email a new ticket is created for each different email address, even though the ticket # for the original ticket is in subject line.
Is there any way to avoid this?
What I would be looking for is to have all emails to the system address be appended to the same ticket, regardless of sender, if the ticket number is in the subject line.
Is this possible?
Thanks in advance.
Ivan
