Install problem - cannot get past first setup page

bfriedman

I installed osticket 1.6 from a downloaded tar. I created a directory called /support, copied everything in the /upload directory to /var/www/support, and chmod'd the config file.

The only nonstandard thing about my setup is that I am not running the webserver (apache2) on port 80. I am running ubuntu server 10.04, running under VMware vsphere.

The first page of the setup process loads fine. I tried both creating a db before using the web install page, and trying to create a new database.

My problem:

http://mydomain.com/support/setup/install.php(http://mydomain.com/support/setup/install.php)

loads. I enter any values, then I am greeted by a blank screen. I get no errors in the apache log. The browser has nothing in it, not even a .

Php and cgi are working for other applications.

I can see the page load in the apache access log.

Any ideas or suggestions would be appreciated. I need a ticketing system yesterday, and like everyone else here I don't have much free time to debug the code right now. :)

Thanks,

Brent Friedman

lekiamgc

the same probelm

i have the same problem, did you solved? i'm working in centos 5.4. please if you know how to solve sendme the solution thanks

stevewalsh

Solution

Hi Guys,

I've just had EXACTLY the same problem

I click install and then nothing - a blank screen....

so here's the solution....

You need the "php mysql" module to be installed.... (google for it)

Until you have this, php won't talk to mysql - hence the blank screen...

For centos (I'm running v5.5) the command you need is :

yum install php-mysql.i386

You can find all of the php modules using the command :

yum search php

I hope this helps... (don't forget to restart apache/httpd to apply these changes)

xirnibor

Hi Guys,
I've just had EXACTLY the same problem
I click install and then nothing - a blank screen....
so here's the solution....
You need the "php mysql" module to be installed.... (google for it)
Until you have this, php won't talk to mysql - hence the blank screen...
For centos (I'm running v5.5) the command you need is :
yum install php-mysql.i386
You can find all of the php modules using the command :
yum search php
I hope this helps... (don't forget to restart apache/httpd to apply these changes)

is there somewhere to verify php mysql module is installed? i have gone through several sites from a google search and believe it to be working properly, but the page never goes beyond the white install.php screen. is there a log file or something that would show an error? please advise. this is on a win server 2k3 sp2 running apache/php - i can see php from a phpinfo() test page, so i believe that part is functional...

Kelli

You should see it listed in the output of phpinfo(). Check the mysql section.