OSTicket Support Email Not Sent

jayzlim

We've gotten OSTickets set up but we have realised that the system is sending out Alert emails to the designated administrators but when users open a ticket, the Support email is not being sent to them.

Both accounts are working on our mail server end.

Has anybody encountered something similar? Where should we look to fixing this? We just need this resolved so that we can finally start using it.

Thanks!

Jason

jeffl

Defaults

By default the system is set to not email a response upon creating a ticket. This needs to be changed in order to receive the email with the ticket ID. Under the main settings page in the admin console enable

"New Ticket" under Auto Responder.

This should also be updated as the default of a new install.

elevatingyourbusiness

thanks..

jeffl

This answer helps me with one of my problems, too.

Thanks.

jayzlim

Thanks jeffl!

Regards