Hi,
By "monitoring", do you think about an interface for the managers with statistics and graphics ?
You can add a sub-menu like "Open", "Closed Tickets" and "New ticket" with this line (example of /scp/profile.php :
$nav->addSubMenu(array('desc'=>'My Profile','href'=>'profile.php','iconclass'=>'user'));
I dont know where the 'iconclass' is managed. Someone maybe know that ?...