I know it will be stupidly obvious once I get the answer, but can someone help me out? I can't find any info about it in post-installation wiki and everything else has been setup properly...
Please help a newb out!
admin panel > emails > templates
Kelli, that is for email templates which I have already configured...
I was looking to change the canned responses when replying back to customers:
Canned Respones : Select Premade Reply
I figured it out...
Its staff>knowledge base> add premade reply
I was seriously looking so hard, I feel like an idiot
Ohhh, so sorry! I read that in a hurry on my way out last night and completely mis-read it. :(
