Disable Ticket Response/Reply

glos

Hi all guys,

I have a very serious dire: I can't disable Ticket Response/Reply.

We use support@mycompany.com for fetch mail and open ticket (no smtp configured/enables) and noreply@mycompany.com for replay to customers after new ticket creation (I need autoresponse only for new ticket)

We don't use customer portal, incoming ticket don't need to be shown to our customers, not even relative reply.

Here my settings

blank

All is dasabled and when we post a reply, this is sent to email address present in ticket... :

Chidori

Would like to know also if there is a way to disable ALL email reply responses to client and staff. I just want to test out the ticket tracking side of the software before sending out emails to clients.

ntozier

Try going to Admin Panel -> Email and edit each email you have configured.

There is a check box in there called "Disable autoresponse for this email."