I can't see the client responses in Ticket Thread

vpetrovici

I can't see the client responses in Ticket Thread in administration area, i can see what messages i sent to him but i cannot see what messages he wrote.

I can only see them in the email, and if the client is going to check the ticket staus on the web interface , he will only see his ticket and the status opened/closed , not the responses also.

Can anyone help me?

jblsr

Same issue...not seeing customers response

I have the same problem....wondering if it has to do with the separator.

Please help!!!

Kelli

First off, check the database to make sure the responses are being entered correctly.