user can create tickets for any department!

wolfie_cr

I have created a group, this group can in turn access a several departments

Then I have users that belong to the group

When I enable the create ticket option it allows the user to send tickets on behalf of any department (not just the ones that he belongs to)

wolfie_cr

anyone with ideas?

I even filled the form to request a quote and noone got back to me :

Kelli

This isn't a bug. There's no reason staff shouldn't be able to create tickets for any department. You may, for instance, during the course of a technical support call, discover a billing issue and need to create a ticket for billing, and so on.

This will be handled better in the next version.