When a user enters a new ticket, if they enter an email address that is not that of our exchange server (an internal email) the system hangs, for both new tickets and the admin. The only way to free it up is to restart apache.
e.g...
our internal email domain.... school.co.uk
if the user enters the email as user@school.co.uk everything is fine...
if they enter user@hotmail.co.uk everything hangs
I assume this is a problem with our exchange server... however, to be honest we would prefer it if users only enetered their internal mail as this is an internal support system..
A way round it has been to get users just to enter their user name in the email box and then add our domain name to the user name when they click submit.
This works fine....
but what is someone enters an email by mistake... the whole system will hang until I can get in to restart apache.
Is there anyway to prevent this hang... we cant modify any settings on our exchange server as we are a school and it is managed externally.
regards
