I did extensive testing before making OSticket available to our customers. I opened tickets using different email addresses, got the autoresponses, replied to the ticket as a staff member, etc. and everything appears to be working just fine.
Today, I allowed our customers to know where they could go to open a support ticket and each time I have tried to reply, I'm getting a 'page not found' error message. This does NOT happen if I open a ticket using one of the email accounts I used for testing to make sure the system worked.
What could possibly be wrong? I am not using STMP or POP, piping email, none of that. People are simply going to the support system, entering their information, I get an alert and login to the support system and try to reply and it's not working.
I hope someone can provide a quick answer as to what might be happening and how can I fix it.
Thanks in advance for anyone's help.
