Email Reply and Piping

voltagenh

Ok I have 2 questions or issues

first email piping

I went into cpanel 11 and set up piping as stated in the wiki

cpanel does not allow

"|/usr/bin/php -q /home/USERNAME/public_html/plhelp/api/pipe.php"

so what do i do there.

secondly I have looked all over. but I cannot find it so this may not exist.

Can a customer reply / add to a ticket via thier email auto reply

if so what section do i turn on or what not

thank you.

lazyBoy1986

Hello,

I'll try my best to answer both.

Customers can reply via email. Make sure you have the following checked

Strip quoted reply (depends on the tag below) - In admin.php?t=settings

and make sure you have something like -- do not edit -- in the Reply Separator Tag box. This is what the system reads to add the update. Also make sure you've not changed anything in the Subject area to do with the Ticket ID.

As for the piping error,

What error are you actually getting on screen?

jblsr

piping error

I was able to set the pipe up just fine from the WIKI using cPanel 11, however, this is the error I get on the NDR:

pipe to |/usr/bin/php -q /home/DOMAIN/public_html/plhelp/api/pipe.php

generated by admin@DOMAIN.com

local delivery failed

Make sure the pipe is correct. I found a path problem in the pipe. When I corrected it, the system worked fine.

voltagenh

im still totally lost.

please advice on what your wanting me to do.