How to Change the URL of the Installation?

NetLady

I'm new here and hope someone can answer my question.

The first time I installed the software, I did so from Fantastico into a directory called "support". Then I learned that it's not the most recent or stable version, so I deleted that installation and followed the instructions to install the most stable version directly from the osticket site.

I initially encountered a few errors (primarily because the ost-config.php file was actually named sample- ost-config.php and had to be renamed). Then when it came time to run the installation, I had to do so from http://www.yourdomain.com/support/setup(http://www.yourdomain.com/support/setup).

But now that it's installed, I am perplexed as to why the installation of OS Ticket on my domain in a directory called 'support' shows this in the address bar:

http://www.yourdomain.com/support/osticket_1.6.0/upload/scp/admin.php(http://www.yourdomain.com/support/osticket_1.6.0/upload/scp/admin.php)

instead of just http://www.yourdomain.com/support(http://www.yourdomain.com/support)

I didn't have the URL http://www.yourdomain.com/support/osticket_1.6.0/upload/scp/admin.php(http://www.yourdomain.com/support/osticket_1.6.0/upload/scp/admin.php) when I first installed it using Fantastico, it went straight to http://www.yourdomain.com/support(http://www.yourdomain.com/support)

I've already done the finishing up steps. So how do I change that URL? Or do I need to just reinstall the script to make sure it goes to http://www.yourdomain.com/support(http://www.yourdomain.com/support) ?

NetLady

I figured it out

jabster2k

For those facing the same problem, since Net Lady didn't follow up with how she figured it out, I had the same problem and here's my solution. Not clean tho but definitely beats re-insalling:

There is a table in the database that has the heldesk_url field updated when you run the setup the first time round. If you have access to the database and need to change the helpdesk_url, just append the field helpdesk_url in the ost_config table in the database. This assumes that the installation for the database table naming is default.

jabster2k

Silly me, I just realised that you can actually set the Helpdesk URL in Settings under Preferences with an Admin Account (Admin panel).

Just ignore my other approach but it was a good learning experience for me.

Garlek

Hello, for this problem I connected on phpmyadmin and I modified the url in the table: ***_config. It worked for me.

ntozier

@Garlek this thread is 12 years old. You do not need to edit the database to change the HelpDesk URL. You just need to log into the Admin panel.