Auto Logout Issue with new version

mdsayeed

I have installed new version ticket system on our webserver, everything is working fine, but there is an issue with Auto Logout, in every one or two mins, ticket system auto logout

Please any help in this regards

Thanks in advancee

mikeg

I have the same issue. It logs out every 60 seconds or so.

Mike

ntozier

In the future if you are having an issue with something like this please post your own separate thread with pertinent setup information instead of bumping an ancient thread.

There are two possibilities that spring to mind immediately.

1. check Admin Panel -> Settings -> scroll down to "Staff Session Timeout" and check the value. While here you should also check "Client Excessive Logins"

2. PHP is setup wrong -OR- there is a permissions issue with sessions. Please check your php.ini specifically for

session.save_path=

Then check that location to make sure that your webserver has read/write permissions.

mikeg

Sorry, but there was no reply to the original post... So I thought I would bump the thread rather than clutter the forum with another thread.

1. check Admin Panel -> Settings -> scroll down to "Staff Session Timeout" and check the value. While here you should also check "Client Excessive Logins"

Staff Session Timeout is set to 30 minutes.

Client Excessive Logins is set to 4

So this sounds like it is pretty much ok.

2. PHP is setup wrong -OR- there is a permissions issue with sessions. Please check your php.ini specifically for

There is no php.ini file in the osTicket install folder, but there is one in the parent folder without a session.save_path= item.

osTicket was installed "automatically" by my hosting provider using installatron within cpanel, and they are hesitant to get involved in supporting the installatron. The installation of osTicket is pretty much out of the box, so it should not have any install problems.

PHP version 5.3.10 is used.

ntozier

php.ini doesn't come with OSTicket, its the configuration file for PHP. Some web hosts allow their users to create custom php.ini files (which over ride or supplement their base php.ini settings. It Sounds like you might be in luck. Create a dir called ".sessions", and add the session.save_path directive to that php.ini. You would probably want to ask your ISP about what permissions they think that dir should have. Probably something like 660. I'm pretty sure that the session.save_path directive requires a full path but you might be able to cheat it with something like ./username/.sessions. Your ISP should have information about your full path on their site some where.