Problems with client side emails

Hi,

I recently saw this problem.

When i new ticket is open or a message is added to a tread, the client never get a conformation email.

As i saw, a staff member will never get a confirmation email after a new message on a ticket too.

But all the other email works fine...

I have autoresponders swith to Enable.

The Mail PHP function works well i made a test.

I'm on the 1.6 Stable version.

And i don't know what to do now...

I hope someone will help me fix this problem.

- Kite

Well, i figured out what was wrong and it seams the file thankyou.inc.php doesn't accept accent in the message...

so when i was using french into this file, it might bugged it.

I will keep this like that until the released of the next version with the multi languages system.