email autoresponse on reply how-to

vojkan

Hi,

osTicket is one of the choices for the company that I work for. It satisfies our requirements, but we have one issue.

When I create a manual ticket, no notification is sent to the customer (which is fine, because I disabled that function), however when I post reply to that particular ticket a customer is notified by email. How do I disable that function?

I couldn't find in the documentation if osTicket is meant to work that way OR it is a design issue? osTicket version 1.6 ST. Please help.

Also, I would like to mention that I searched the forums and I couldn't find similar problem, so I am opening a new thread.

Chidori

Hi,
osTicket is one of the choices for the company that I work for. It satisfies our requirements, but we have one issue.
When I create a manual ticket, no notification is sent to the customer (which is fine, because I disabled that function), however when I post reply to that particular ticket a customer is notified by email. How do I disable that function?
I couldn't find in the documentation if osTicket is meant to work that way OR it is a design issue? osTicket version 1.6 ST. Please help.
Also, I would like to mention that I searched the forums and I couldn't find similar problem, so I am opening a new thread.

Would like to know the same information. Is this possible?