Removing old tickets

ebusinesstutor

Our osTicket has really slowed down. My programmer suggested it might be the database size and suggested I remove the old tickets.

Is there an easy way of doing this? I can only pull up 1 page of old tickets at a time to delete. Is there a setting to have closed tickets of a certain age archive or deleted entirely?

ghadam

I suggest to first optimize the table with phpMyAdmin.

Go to phpMyAdmin table, then select tables and finally on the end of the page click on Optimize Tables.

This is a really good and necessary feature.

I suggest this as a AutoDelete Old ticket feature which has an option to set date time of old tickets.

Kelli

How big is your database? The system should be able to handle a large number of tickets with relative ease.

ghadam's suggestion is a good one. Database tables, especially large ones, can sometimes become currupt or need optimizing.

There currently isn't a feature for deleting by date, but you could do it easily from phpMyAdmin or the MySQL command line.