Unable to fetch mail

irontom

Hi,

First of all - thank you for a great piece of software. It hits the sweet spot for our needed deployment. We predict that even Mrs Kazinski (who last had contact with a keyboard when she was using a typewriter) should be able to learn to use it.

Now the problem: I am unable to fetch e-mail.

My current config:

- osTicket 1.6

- Windows IIS 6, running on Windows 2003

- PHP 5.2.13

- MailEnable for mail server.

- POP3 mail account

I have successfully configured the sytem to log in to the mail account via the configuration utility, I was able to run the cron.php file on a scheduled basis, and globaly applied the autocron setting.

The problem is that even after both, autocron and cron run I do not see new tickets, even if the mail system reports I have new messages in the inbox. I read most topics from people having a similiar problem, was able to fix the "77" cron error, but I am stuck now.

Best regards,

Tom

irontom

So its a typical PEBCAC:

Enable POP/IMAP email fetch (Global setting which can be disabled at email level) was not on.

Thread can be closed/removed. Thanks!