MOD: multiple dropdowns/input fields?

VUBsupport

Anyone know if there is a MOD to allow to assign different ticket fields depending on a dropdown you select before entering ticket information.

To give an example, you select Financial department, and are transfered to a field designed to be filled in for this department. You select Facility and are then directed to another field input screen.

Any ideas or suggestions greatly appreciated!

FranckG

Hello,

I'm interested too by your request.

Have you find a solution ?

thank for your help

Franck

SashKernel

I'd love to know how to do that too.

It'd be nice if you have multiple drop downs and content next one depends on the previous.

For example:

I have 1 drop down visible with options: Computer issues, Printer Issues, Network issues.

When I select "Computer Issues", 2nd level drop down appears beside it with options: "Operating System", "Software Problem", "Hardware Problem", "Other".

When I click on "Software Problem", I'd get 3rd level drop down with options: "Outlook", "Microsoft Office", "MAC Office", "other"....

This would really help to nerrow down the issue.

Also, on one ticketing system, I saw a window with various solutions from Knowledge Base on the side that relate to selected topic. Solutions also could be filtered using the Topics selected on each level. This would prove benficial for any Help desk since Customer could find resolution on his own by nerrowing down the issue and obtaining answer(s) in Solution window.

Less tickets - less work. There is a return on investment for any business.

jsteen

jQuery

You could possibly use jQuery event handling.

blueninet2003

Would like to know this too...

Rich_C

I'd love to know how to do that too.
It'd be nice if you have multiple drop downs and content next one depends on the previous.
For example:
I have 1 drop down visible with options: Computer issues, Printer Issues, Network issues.
When I select "Computer Issues", 2nd level drop down appears beside it with options: "Operating System", "Software Problem", "Hardware Problem", "Other".
When I click on "Software Problem", I'd get 3rd level drop down with options: "Outlook", "Microsoft Office", "MAC Office", "other"....
This would really help to nerrow down the issue.
Also, on one ticketing system, I saw a window with various solutions from Knowledge Base on the side that relate to selected topic. Solutions also could be filtered using the Topics selected on each level. This would prove benficial for any Help desk since Customer could find resolution on his own by nerrowing down the issue and obtaining answer(s) in Solution window.
Less tickets - less work. There is a return on investment for any business.

What you are mentioning above is exactly what I have been looking for for OSticket. Do you have that MOD thread or code?

jstn128

Me Too!

It seems like a lot of people would have a use for this functionality. I am another one.

Anyone interested in putting in the time and expertise for some good 'ole gratitude and admiration from the OST community? ;)

Rich_C

I can certainly allocate some resources from my end but I will forewarn PHP is not our strength.

Rich_C

another addition which I cannot find and will likely be looking to add is ticket linking.

As a sample scenario:

A technical issue is called in on Monday morning by User #1 stating that her printers are not working. 20 minutes later user #2 calls with a similar issue. 5 minutes later user #3 calls with the same issue. The helpdesk then links tickets 2,3 to ticket one increases the severity and posts a notice to the office.

another scenario for ticket linking is the concept of IMAC (Include Move Add Change). For a new hire you may need to involve multiple departments but want a single ticket to act as the hub for all the moving parts.

jstn128

I was looking around and came across this:

(Displaying Help Topic Based on Selected Department in New Ticket Form at Client Side of osTicket v1.6 RC5)

The nomenclature is different, calling the categories "Departments" but it works the same. I am setting up a test environment to see if it is similar to having categories with thier own help topics.

jgrossman

This is a good mod that will do what you want

I added this mod and it works really well. It is not exacly what you want but if you change the way you are trying to do this it will work. An easy way would be to have links on the front page for each department that go to the open page with the different url variables. That is what I did. http://www.openscriptsolution.com/2009/09/29/different-open-ticket-pages-in-osticket-system-v1-6-rc5(http://www.openscriptsolution.com/2009/09/29/different-open-ticket-pages-in-osticket-system-v1-6-rc5)

have a look it might work for you too.