IMAP Fetch doesn't work - but no error logged

mrgeezer

Hi,

Sorry if I'm asking being a total n00b. I've read a lot of threads on this subject, but they all seem to result in errors being logged - I get none.

I've got latest OSTicket installed under xampp server on a windows server. All working fine - but I want to fetch emails from an IMAP account so users can email new tickets.

I set the account up in OSTicket. I know I have the correct account settings because if I use the wrong settings then I get an error message when I try to save them (I guess OSTicket does a test connect when you save a new mail account)

I tried enabling autocron, but despite waiting ten minutes and numerous logout/logins (fetch period is set to 1 minute) the email doesn't get fetched.

So instead I went to the server and at the command line type

d:\xampp\php\php.exe d:\xampp\htdocs\osticket\api\cron.php

Still no new ticket appears in the ticket list.

Furthermore, the email in the IMAP account remains marked as 'unread', so looks like the mailbox didn't get read.

Furthermore - no error messges appear in the system logs page.

Any clues as to why it's not even trying to read the emails?

Thanks in advance...

mrgeezer

Ok, I tried following the instructions in this thread:

http://osticket.com/forums/showthread.php?t=3158(http://osticket.com/forums/showthread.php?t=3158)

and now I find that when I "wget" the cron.php file, an empty file is returned, and I STILL see absolutely NOTHING in the system logs - they are completely empty!

Does cron.php simply not work? And also the "auto cron on staff activity?"

Thanks.

mrgeezer

OK, I guess I am being a n00b then. Although the individual account was set to "enable" on the fetch, it started working when I set the GLOBAL setting for fetching mail. It's found under Settings -> Preferences.

I still don't get anything appearing in my system logs, but it does at least fetch the messages from the IMAP account.

Hope that's of use to someone one day.

fkrauthan

Oh that was my problem too. You should add this solution to the wiki. Thanks a lot :)