Hey Community!
For fear of hacking up my pipe.php file beyond recognition.. I thought I'd pose this to the community to see if you could find a quick and easy way of accomplishing this..
I have (1.6ST) email fetching working using a random ticket ID, both for incoming (new) ticket requests as well as appending to existing tickets.
I would like to be able to specify the ticket number in the (new) incoming email for which to create the new ticket as. The example subject line would be... "New Account Request ". The system would pick up the email, identify the ticket number (687945) and, when it doesn't find an existing ticket with that ID, it would create a new ticket with that ID. Currently, it would just create a new ticket, assigning it's own random ID, and make the subject of the ticket "New Account Request ".
I hope that makes sense... Let me know what you guys think!
Thanks for the help!
Rich Morgan
