[MOD_Request] Generate a ref when ticket is closed

beeman

Hello,

I would appreciate if someone can create a MOD to generate a ref number when a ticket is closed. The ref can be generated as an internal comment of some sort immediately when a staff closes a ticket. We need this ref number for billing purposes over and above the one generated when creating a ticket. It would be nice if the MOD can have the option of sending this ref via email to the client as well.

Thanks in advance

Beeman

beeman

Hi guyz,

Has anyone managed to look into this request? I need this MOD desperately. Thanks in advance.

Regards,

Beeman

beeman

Please anyone had a look into this. Thanks.

Regards,

Beeman

beeman

I will appreciate it if some php guru can help out on this request please.

Regards,

Beeman

tkinsella

Why don't you use the existing ticket number as a ref #?