Unable to aquire a lock on the ticket

Merlin

I am getting a error "Unable to aquire a lock on the ticket Someone else cpuld be working on the same ticket." I am the only person who has access to the OS Ticket system

Please can someone assist with a solution

Thanks

Vincent

Are your Database & User Privilege Permissions set to 'All Privileges'?

Merlin

where would I check for these settings as I have just started using this program

Vincent

In your website control panel, with 'Databases' you can set the privileges for a user to do things with a database. This has to be set to All Privileges

Kelli

It's a bit of a bug. I thought we'd fixed it in 1.6ST, but apparently not in all instances. Off-hand, I don't remember what was going on with it, though, sorry.

If you're the only one using the system, you can go to Admin Panel - Settings, scroll down to Ticket Options & Settings, and enter a 0 for the Auto Lock Time value to disable it.

Merlin

Thanks

Worked like a charm