Disable Closed tickets

Time

Hi,

Im new to this but I like to know following:

Is it possible to disable a closed ticket on customer's side. I mean to say the closed tickets should be able to see by admin but not by customer once its closed.

I do not want to delete as we can use the ticket as archive to see what we have done in particular case for customer in past.

Any help appreciated.

~ Time

Vincent

It is not a feature, but you can disable it by doing the following:

Open (in FTP) /osticket/include/client/tickets.inc.php

There, change the following: (Line 79-83)

<td nowrap >

<a href="view.php?status=open"><img src="images/view_open_btn.gif" alt="View Open" border=0></a>

<a href="view.php?status=closed"><img src="images/view_closed_btn.gif" alt="View Closed" border=0></a>

<a href=""><img src="images/refresh_btn.gif" alt="Refresh" border=0></a>

</td>

<td nowrap >

<a href="view.php?status=open"><img src="images/view_open_btn.gif" alt="View Open" border=0></a>

<a href=""><img src="images/refresh_btn.gif" alt="Refresh" border=0></a>

</td>

And then in osticket/include/tickets.php

Change this: (line 263)

$nav->addSubMenu(array('desc'=>'Closed Tickets','title'=>'Closed Tickets', 'href'=>'tickets.php?status=closed', 'iconclass'=>'closedTickets'));

to this:

if(!$thisuser->canManageTickets()) {

$nav->addSubMenu(array('desc'=>'Closed Tickets','title'=>'Closed Tickets', 'href'=>'tickets.php?status=closed', 'iconclass'=>'closedTickets'));

}

(Hasn't been tested yet, try it out please )