Multiple Domains and Departments

markcupitt

Hi All

We provide support for a number of on line sites and we are looking at OSTicket as a support system

We do not really want to install a separate system for each domain we support as our operators would have to log into each system separately, when you have 20 or 30 of them, it is just not practical.

Has anyone any experience with setting this up?

We figured it could be done by using departments, adding a field to the department that would assign the department to a particular domain. We would then have multiple departments and multiple domains with staff assigned across departments as necessary

When a Client goes to the ticket entry page, it could check the HTTP Headers for the domain that user entered into their browser and filter the department list for only that domain .

Would appreciate any feedback or suggestion on how to do this without cutting any code, or any mods that someone may have done already

Regards

Mark C

salami1_1

I would be very interrested in this also as I'm currently using different installation on muliple domains (just like 3 atm but still).

Perhaps this is something for OSticket 2.0.. To built this in current version a lot of things need to be change..

You need to take care of

- all replies from a domain / deparment must come from email address from that domain (not to difficult to do I think) (I don't want customers from x.com get an support reply email from y.com)

- The posting of a new ticket and checking a ticket status must be altered to be able to be done on the current domain but the actuall data must be send on and off to the domain where installation is hosted. This is possible with remote db access or using somekind of API. For this quite some changes need to be made.

Also I would like to suggest a big change to mysql class. OSticket relies on an continues mysql connection, I would suggest a open-close method for every time a connection is needed.

Perhaps one of the OSticket developers can tell us if there is any plans for this in v2?

Thanks

B.r.

Lancewfs

Same issue here

I have been checking this forum the whole day and have still not found anything to help me.

I have one support team supporting many domains and so our e-mail addresses for each domain differ.

Is there any way that I can setup a "send from" (similar to g-mail) that allows any of my representatives to choose the mail sender domain.

I know I can do this using departments, however I am supporting over 300 sites and this is not viable.

Any help on this would be greatly appreciated.

Thanks

Mikehussy

So, here's the details, primary domain ualberta.ca, we're setting up for campus wide apps, and one email for the campus.

One of the goals is kill all the satellite email servers in departments. Most departments have common usernames with the central userbase, so it's ok,

MarkB

Hi All
We provide support for a number of on line sites and we are looking at OSTicket as a support system
We do not really want to install a separate system for each domain we support as our operators would have to log into each system separately, when you have 20 or 30 of them, it is just not practical.
Has anyone any experience with setting this up?
We figured it could be done by using departments, adding a field to the department that would assign the department to a particular domain. We would then have multiple departments and multiple domains with staff assigned across departments as necessary
When a Client goes to the ticket entry page, it could check the HTTP Headers for the domain that user entered into their browser and filter the department list for only that domain .
Would appreciate any feedback or suggestion on how to do this without cutting any code, or any mods that someone may have done already
Regards
Mark C

I just registered to see if this was possible as well....has anyone had any success with this? tks