Staff not getting e-mail alerts on ticket assign

bigdawg986

When I assign a ticket to a staff member they do not receive an e-mail alert. I have looked high and low in the settings/preferences for Alerts and Notices to enable this but cannot find the setting and wonder if something went wrong during my install. I am running 1.6 ST. Am I missing something?

bigdawg986

solved

Thought I would post this because after 2 weeks the staff user was going through her Outlook and cleaning up her old e-mail and low and behold "oh, all those ticket assignment e-mails are in my Junk E-Mail folder." Now this does not explain why our system would deliver the New Ticket Alert e-mails to the staff users Outlook Inbox but move the Assigned ticket alerts to the Junk Mail folder EVEN THOUGH the from address on both are the same. Guess that's why we call it Lookout instead of Outlook.

RobertC

Same Problem - Different Solution?

I'm having the same issue, but I have checked junkmail and these are just simply not being sent. Can someone provide some insight? When I assign a ticket, the department should get a notice.. We are not getting anything.. Can someone please help?

Thanks