Please consider adding the following to

(http://www.osticket.com/wiki/POP3/IMAP_Settings)

Remember to set the correct permissions on cron.php to 755.

If you don't the cron job will look like it's executing but not do anything.

For gmail users, if you set the cron job to every 5 minutes you may find that Google blocks you.

I've set my cron to run every 30minutes and it works fine.

In some systems you may need to add -c and -d parameters.

Example:

/usr/bin/php -c /location/of/php.ini/ -d short_open_tag=1 /path/to/osticket/api/cron.php

-c

tells php what directory php.ini is located in.

-d short_open_tag=1

tells php to enable short tags

The -d is for systems that are not using short tags by default.