Question: Directing different e-mails automatically to the repective departments

Mereo

Forget it, found it.

I've installed osTicket for our business but I've been trying to figure out something but without success:

Is it possible to setup osTicket to automatically direct the different e-mails to the respective departments?

Exemple: if a user e-mails to delivery@domain.com, I would want osTicket to automatically direct it to the Delivery department and not to the default department (ex: support).

I don't know if I missed out something but I can't find the configuration to do it. And I've searched the forums about this info but to no avail.

svegliando

In Admin, go to Emails and then Add New Email. When adding a new e-mail, you can select the department to which you want the new e-mail it routed from this screen.