eMails to "other than user"

prefect

Hi,

I miss a feature I had in good old over-complex OTRS : :

when having a ticket that I would want to discuss with a colleague or other company (3rd party or so) I would be able to send a mail from "within" the ticket. Any response would hit the ticket right away, so then I could update the customer on the results.

Right out of the box, I can only send emails to the requestor but not to "any" person. :(

Is there any existing mod or update to allow this? Or a hint where to patch?

Thx in advance!

prefect

lura

eMails to "other than user"

I have the same challange and it would be nice to get an answer:

how is it possible, to route a ticket to a "third-party"-Person, who is no member of the staff, but who is necessary for the solution of the problem?

No mod existing? :(

ntozier

There is a mod for 1.6ST that allows you to CC ticket responses to another address. While it would need to be updated for 1.7*, I would recommend that you take a look at it. If you cannot find it on the osticket forums, you will be able to find it at: http://sudobash.net/osticket-send-reply-to-alternateadditional-email-addresses(http://sudobash.net/osticket-send-reply-to-alternateadditional-email-addresses)