Would it be difficult to change the "Assign To Staff" function so that the assign message posts as a reply to the client rather than an internal note? Our technicians assign tickets to themselves rather than having a supervisor assign them. This makes the assign message totally unnecessary for our organization. It would be nice if we could reply to the client at the time of assignment though. I have poked around some in the code but I haven't really found the right place to make this change.
