Hello,
I've just installed osTicket on my server and there's one little thing that could be better: the help topic field is to short with 32 chars.
Because I want something like subcategories like "Customers :: Questions", "Customers :: Problems", "Websites :: example.org :: Feedback" and so on.
So I helped myself by changing the type of "topic" from varchar(32) to varchar(50) at the ost_help_topic table. Please tell me if there are any objections against this change :)
