OUTLOOK mail fetching displaying not as HTML

roomee

Hi ALL

I have done some changes in class.mailfetch.php, class.mailfetch.php,

Only to fetch the emails as HTML,

This attempt is to get the same layout of the email into the osticket thread.

I know its not recommended, but have the requirements are prior for the time.

Now after testing the fetch mail from different sources, I can see the tables as they are sent, along with other HTML coding etc.

But whenever I test to send HTML formatted email from outlook or LIVE/hotmail etc.

IT displays like only text with no line breaks etc.

Yes, I did remove the strip lines and other format methods, only to show the html, as most of the emails are coming as Rich TEXT / HTML.

I wonder, How to play with charset now and see the mails as sent from OUTLOOK.

Peace

naifq2

Hi, did u manage to get it working?

I am looking for a way too but i am not a programmer, sorry i would like to help.

roomee

no luck so far,

but I wonder why only emails sent from "outlook and hotmail" only dont show as in the format displayed while composing. I doubt there is something I have too see for charset.

For now, I have worked in class.mailfetch.php,

I did modifications on line 201.

function getBody($mid) {

$body ='';

if(!($body = $this->getpart($mid,'TEXT/PLAIN',$this->charset))) {

if(($body = $this->getPart($mid,'TEXT/HTML',$this->charset))) {

//Convert tags of interest before we striptags

//i commented below two lines as to avoid tag modification

// $body=str_replace("</DIV><DIV>", "\n", $body);

// $body=str_replace(array("<br>", "<br />", "<BR>", "<BR />"), "\n", $body);

// $body=Format:($body); //Strip tags??

$body=$body; // imran edited to avoid Strip tags

}

return $body;

}

jph

This is almost a random guess.... but....

I think the problem is that you are FIRST checking for a plain/text part of the body, and if it is found, you use it.

You only look for the HTML part if there is no plain/text part. You should switch that around and do the checking in the other order.

I think this is only a problem for mail coming from outlook and certain other mail clients because those clients generally include both a plain text and an html version of the email body, while some other mail clients only include an html version if that is what you have selected to use.

Hope this helps... please post here if it works!

...and I think you helped me locate the problem I had been working on too!