My company gives support contracts to customers with prepaid hours of technical support. I would like to know whether osTicket can receive requests only from specific e-mails (the e-mails of my customers that have a contract) and if my customers can view the remaining time of support left in their page.

Thank you in advance

    10 years later

    Hi boupas,
    I have the same requisite. How did you solve your need ?

    Thanks,
    André

      If you want to create each user yourself and update them as your contracts expire then yes. Set registration to private Agent only.

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