Emailsetup "Disable Autoresponder" with no effect

whitestar

Hi Everybody

I seem to be stuck at something obvious but I fail to see solution :(

In order to prevent the typical mail-loop from "out-of-office-autoresponders" responding to "new-ticket-autoresponders", the following setup occurred to me:

"New Tickes / New Message" autoresponders are send from a noreply-department@foo.bar address which has autoresonders disabled for the emailaddress in "Admin Panel > Emails > noreply-department@foo.bar > Auto Response : Disabled"

Unfortunately this seem to have no effect since I still get auto responders (new-message) when replying to a noreply address.

(I wonder if there is a way to formulate that sentence less horrifying *g*)

Any ideas where the problem might be?

The only other solution might be to setup an extra department and disable the autoresponders there - not very nice.

Some background:

osTicket Version: v1.6 ST

Send/Receive mail via cronjob

Thanks for the help!

hubze

Same issues here

I am having the exact same issues, and it does not appear that anyone monitors this forum because all the posts I am seeing with people having these issues have not been addressed, and this is an issue that is going to cause us to not be able to use this service, because there is no way to close a ticket that has an auto response attached to it. Hmmmm...